RETURNS & REFUNDS

For an eligible live purchase, request a return within 30 calendar days after the order is delivered. This voluntary return window is in addition to any rights that cannot be limited under the law that applies to you.

An item is eligible when it is:

• unworn, unused, and unaltered;
• in its original condition with all components and packaging; and
• accompanied by the Terminal Club order number or other proof of purchase.

Careful inspection comparable to what would be permitted in a store is allowed. We may reduce or refuse a voluntary refund when an item has been worn, altered, damaged after delivery, or returned incomplete, except where applicable law provides otherwise.

Notify us and request return instructions before sending anything back. The monitored support channel and return instructions will be published before live sales begin. Do not send a product to an address shown elsewhere unless Terminal Club has confirmed that address for your return. Where a mandatory withdrawal right applies, timely notice is sufficient and does not require our approval.

For a standard change-of-mind return, the customer is responsible for the return-shipping cost unless applicable law requires otherwise. Terminal Club will cover reasonable return shipping when the product is verified as damaged on arrival, defective, or different from what was ordered. No restocking fee is planned.

We will inspect a return after it arrives. For the voluntary portion of this 30-day policy, an eligible return will be refunded to the original payment method. Inspection does not make a statutory withdrawal right subject to approval, although applicable law may allow a deduction for diminished value. Original delivery charges are not refunded for a voluntary change-of-mind return unless applicable law requires it. Duties paid directly to a customs authority are not controlled by Terminal Club and may need to be reclaimed from that authority.

We will communicate the outcome and, when approved, initiate the refund within five business days after the return is received. Once issued, the bank or payment provider may take additional time to post it to the account. We will follow a shorter deadline if applicable law requires one.

Inspect the order after delivery and report a damaged, defective, or incorrect item through the monitored support channel as soon as reasonably possible. A delayed report does not remove any non-waivable legal right. Keep the item, packaging, order number, and relevant photographs while the issue is reviewed.

Direct exchanges are not currently offered. Once live, an eligible item may be returned and a separate order placed, subject to availability. Outside any mandatory cancellation or withdrawal right, an order cannot be guaranteed cancellable after acceptance because fulfillment may already have begun.

If mandatory EU or UK distance-selling rules apply, you may generally notify us of withdrawal within 14 days after delivery and then have a further 14 days to return the item. We will refund the standard outbound delivery charge where required and follow the statutory refund timing. You may be responsible for return postage only when informed in advance. Rights for faulty or misdescribed goods remain unaffected.

See the Shipping Policy and Terms & Conditions for related order rules.