SHIPPING

When live ordering opens, Terminal Club will accept an order only for a destination offered in the live checkout. A country appearing in the current test checkout does not confirm that live service is available there. Some addresses, territories, and restricted destinations may be excluded.

If we accept payment and later determine that we cannot ship to the address provided, we will cancel the unshipped order and issue a full refund to the original payment method.

The available service, shipping charge, and any estimated dispatch or delivery window will be shown before a live payment is submitted. Unless a different dispatch date is clearly stated before purchase, an accepted live order will be dispatched within 30 days.

If mandatory EU or UK distance-selling rules apply and no different period was agreed before purchase, the order will be delivered within 30 days after the contract is made, not merely dispatched by that date.

Delivery dates are estimates unless we expressly identify one as guaranteed. Carrier delays, customs review, severe weather, and other events outside our reasonable control may affect delivery. If we cannot meet the promised dispatch timing, we will provide a revised date and a free choice to accept the delay or cancel the unshipped order for a full refund. When the U.S. merchandise rule applies to a card payment, that cancellation refund will be initiated within seven working days, or sooner if another applicable law requires it.

Enter a complete and accurate delivery address. We cannot promise that an address can be changed after an order is accepted. Once an order is dispatched, we will send a shipping notice and tracking details when the selected carrier makes tracking available.

International shipments may be subject to import duties, taxes, brokerage charges, and customs review. Before international sales open, checkout will state whether those charges are prepaid or payable by the recipient. International live ordering will remain unavailable until that treatment is configured and disclosed before payment.

If a live order arrives damaged, contains the wrong item, or does not arrive, contact Terminal Club through the monitored support channel that will be published before live sales. Keep the order number, packaging, and relevant photographs. We will investigate with the carrier and provide the repair, replacement, refund, or other remedy required by the circumstances and applicable law.

See the Returns & Refunds Policy and Terms & Conditions for related order rules.